For hotel reservations and groups teams. The unglamorous, high-consequence administration of group business: cut-off dates, attrition, rooming lists that arrive late and in the wrong format, special requests that must be handled by a person, and the handover that decides how arrival day goes.
What makes a group different from a transient booking, and the contract terms that decide what happens when the numbers move.
Why it arrives late and wrong, how to normalise it safely, and how to chase it without damaging the account.
Special requests, accessibility and the handover that decides how arrival day goes.
Billing instructions, the master account, and what actually goes wrong in the lobby.