The Pre-Arrival Check and the Handover

The Parts a Person Must Own · 6 min · text

Course outline

1. Group Business and the Contract

• Why a Group Enquiry Is Not a Big Transient Booking
• The Contract Terms That Bite
• Modules 1 and 2 Quiz

2. The Rooming List

• Why Rooming Lists Arrive Late and in the Wrong Format
• Normalising a Messy List Without Breaking the Rules
• Chasing the List Without Souring the Relationship

3. The Parts a Person Must Own

• Special Requests, Accessibility and Dietary Needs
• The Pre-Arrival Check and the Handover

4. Money and Arrival Day

• Billing and the Master Account
• What Goes Wrong on Arrival Day
• Modules 3 and 4 Quiz