Your Business Knowledge Base

AI answers from the public internet unless you give it something better to read. How to assemble your own verified knowledge, put it where AI can use it, and keep it from going stale.

intermediate · 1h 3m · 4 modules

1. Why Your Own Knowledge Wins

What a knowledge base is, what belongs in one, and how to build the first version from material you already own.

• Why the Public Internet Is the Wrong Source, text, 5 min
• What Belongs in a Knowledge Base, text, 6 min
• Building It From What You Already Have, text, 6 min
• Mining Your Inbox for What You Already Answer, text, 6 min
• Modules 1 and 2 Quiz, quiz, 3 min

2. Structure and Where It Lives

Hygiene that stops a knowledge base going stale, and an even-handed look at where to put it.

• One Document Per Thing, text, 6 min
• Where to Put It, text, 6 min

3. Making It Behave

The standing instructions that make the assistant use your knowledge properly, and the confidentiality rules that keep you out of trouble.

• The Instructions That Sit Alongside It, text, 6 min
• Confidentiality and What You Must Not Upload, text, 6 min

4. Shared, Owned and Alive

Turning a personal shortcut into how the business answers questions, and keeping it accurate.

• Sharing It, and Naming an Owner, text, 5 min
• Keeping It Alive, text, 6 min
• Modules 3 and 4 Quiz, quiz, 3 min