Building It From What You Already Have

Why Your Own Knowledge Wins · 6 min · text

Course outline

1. Why Your Own Knowledge Wins

• Why the Public Internet Is the Wrong Source
• What Belongs in a Knowledge Base
• Building It From What You Already Have
• Mining Your Inbox for What You Already Answer
• Modules 1 and 2 Quiz

2. Structure and Where It Lives

• One Document Per Thing
• Where to Put It

3. Making It Behave

• The Instructions That Sit Alongside It
• Confidentiality and What You Must Not Upload

4. Shared, Owned and Alive

• Sharing It, and Naming an Owner
• Keeping It Alive
• Modules 3 and 4 Quiz